Return Policy
We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.
Returns
You have the right to return any product purchased from Glow Babe within 30 days of the delivery date.
Initiating a Return:
- To initiate a return, please contact our customer service team at hey@glowbabe.com
- Provide your order number, a detailed reason for the return, and any supporting images if applicable.
Return Costs:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (variant). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
Return Authorization:
Once your return request is approved, you will receive a link to process your Return Authorization (RA) number and instructions on how to proceed with the return.
Smooche functions on a global scale, and in certain instances, we may be unable to furnish a return label for shipping the return order. Nevertheless, you will be provided with a label containing return instructions.
In the event that your package arrives damaged, defective, or contains the wrong variant, we will cover the return shipping costs. You will receive a voucher code that can be applied during the return process. However, for any other return reasons not specified above, the customer will be responsible for the return shipping charges. We recommend using a traceable method to send back the item.
Return Orders with Issues: Damage/Wrong Variant
Products that are incorrect, defective, or damaged during transit are eligible for returns. The item must be in its original, unused condition and packaging. Upon reviewing your request, we will issue a Return Authorization (RA) number along with instructions on the return process. Please make sure to ship the return within 30 days of receiving the RA number.
Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, as per your preference.
Exchange Request
Exchanges are only applicable within the specified return period, typically within 30 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference.
Changes to the Return Policy:
Smooche reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Return Policy, please contact our customer service team at hey@glowbabe.com.